WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our customer service is available M-F 9am-2pm EST. at 585.461.8347 and can leave a message! Or we are available via email at firstname.lastname@example.org. Please allow 24-48 hours during non business hours for a reply! We are amazing... not Amazon! And remember to be kind, we have real humans trying to help you out!
HOW LONG DOES SHIPPING TAKE?
All orders are promised to be processed & shipped within 1-3 Business Days via USPS. (Remember? We are Amazing...not Amazon.) We will do our best to get your order out to you ASAP! But please allow an extra 3-5 days around holidays, sales, and crazy upstate NY weather! You will receive an order confirmation email, followed by a shipping confirmation, with tracking number when your goodies are on their way!
WHAT HAPPENS IF MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE MY PACKAGE?
Please contact your local USPS. Give them your tracking number and ask them to GPS locate your order.
HOW DO DISCOUNT CODES WORK?
You may use 1 discount code per order.
HOW DO RETURNS WORK?
If for any reason, you do not feel that your purchase has lived up to your expectations, please contact our customer care team with a friendly email at: email@example.com You may return your item or order for an exchange or refund. S&H is non-refundable.
All information provided to Emerson & Oliver is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what. (Because, nobody likes that!) We use SSL (Secure Socket Layering) technology to protect your information as it travels far and wide over the internet. Your name and credit card information is always encrypted when ordering. We use Shopify as our credit card processor, the leader in online commerce security.