WHAT ARE YOUR CUSTOMER SERVICE HOURS?
We are available via email at firstname.lastname@example.org. Please allow 24-48 hours during non business hours for a reply.
If you'd prefer a call back, you can leave a message at 585.461.8347 and we will return your call within 48 hours.
HOW LONG DOES SHIPPING TAKE?
All orders are promised to be processed & shipped within 5-7 Business Days via USPS, UPS or DHL. We will do our best to get your order packaged and shipped out to you ASAP!
Due to our current world situation regarding COVID-19 all shipping (international and domestic) are experiencing delays.
Our amazing S&H team is now a spectacular 1 woman show. So it may take a bit of extra time to lovingly package & ship your order.
You will receive an order confirmation email, followed by a shipping confirmation, with tracking number when your goodies are on their way!
Once your order has been shipped & is in the carriers hands, we do expect delays on shipping, delivery and arrival dates. USPS has averaged 3-7 days. International shipping is experiencing longer delays.
WHAT HAPPENS IF MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE MY PACKAGE?
Please contact your local USPS/UPS/DHL. Give them your tracking number and ask them to GPS locate your order.
HOW DO DISCOUNT CODES WORK?
You may use 1 discount code per order.
HOW DO RETURNS WORK?
If for any reason, you do not feel that your purchase has lived up to your expectations, please contact our customer care team with a friendly email at: email@example.com You may return your item or order for an exchange or refund.
S&H is non-refundable.
Purposeful un-twistng of your bracelets does not fall under our return policy. If your bracelets have been forcibly untwisted, we cannot initiate a return or exchange.
If you have lost your bracelets or charms we cannot initiate a return or exchange. We can only accept returns or exchanges for actual physical products.
All information provided to Emerson & Oliver is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what. (Because, nobody likes that!) We use SSL (Secure Socket Layering) technology to protect your information as it travels far and wide over the internet. Your name and credit card information is always encrypted when ordering. We use Shopify as our credit card processor, the leader in online commerce security.