Contact Us

Our customer service hours are Monday-Friday, 8am-4pm EST.

If you'd prefer to talk to speak to a representative, or receive a call back, you can call 585.727.0945 during business hours or leave a message after hours and we will return your call within 24-48 hours.

Our customer service is available via email...(see form below)

Order modifications or cancellations can be a bit tricky! If you need to change your order please contact us with your order number and changes or at 585.727.0945 ASAP during our customer service hours, and we will do our best to accommodate your needs.

If you would prefer a callback, please leave a message at 585.727.0945 and our customer service team will get back to you during business hours.

And please remember to be kind, our customer service team are real live humans who are here to help you out!

You can view our FAQs page regarding any shipping inquiries!

Emerson & Oliver DOES NOT have a retail location.

We do have our products in unaffiliated retailers in the United States...

Please visit our  Store Locator to find the closest shop to you!