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FAQs


GENERAL INFO:

WHAT DOES DIA MEAN?

Dia (DEE-ya) is the Greek word for “through”.  We believe that you do not “get over” things in this life, you go through them.

WHAT ARE DIA BRACELETS?

Dia are delicate stainless steel springs. NOT guitar strings. NOT piano wire.
There's no jingle-jangle, no clinking, they are stealthy and almost weightless, but are impactful.
Dia bracelets are available in 5 Metallics, our original Stainless Steel Dia and plated metallic colors: blackwash, rose gold, gold, sterling (formerly platinum).
What attracts people to Dia bracelets is the way they move on your wrist, almost as though they are a part of you. Your Dia will silently swing back and forth, glide across a tabletop, move in and out of water, and go from day to night seamlessly.

HOW DO I CARE FOR MY DIA BRACELETS?

Dia Bracelets are SPRINGS, so they will stretch to an extent. GENTLY roll your Dia on and off so they do not lose their shape. DO NOT pull or yank! You can wear your Dia all the time. So leave them on!!!
The Stainless Steel Dia will not tarnish or rust; are pool, ocean, shower and exercise safe.  
**Metallics are plated top of the Stainless Steel, so treat them as plated jewelry. You may still wear them in water but they will fade with wear. 
Yes, you can wear them in any condition, our only warning is that they will heat up! If you are a baker, make sure your oven-mitt covers them!

WILL MY DIA BRACELETS PULL MY ARM HAIR?

Your Dia will NOT pull your arm hair!  Dia Bracelets have been designed so they are soft and smooth against your skin.

HOW DO THE DIA CHARMS GET ON MY DIA BRACELETS?

Your Dia charms come already strung on Dia bracelets! We employ stay at home parents to assemble our charms!

All charm sets are 3 bracelets total: 1 charmed Dia accompanied by 2 plain DIA / a charm strung on 3 bracelets (NY) / 3 Dia bracelets with 1 charm on each (Stacks & Cut-Outs). 
**You do not add them yourself**

HOW MANY DIA BRACELETS COME IN A SET?

All Dia Charms are mini-sets of 3 Dia bracelets. 
All Dia Metallics are available in full sets of 25 or mini-sets of 5.

WHAT SIZES ARE THE DIA BRACELETS?

Stainless Steel Dia Sets are available in 7", 7½", and 8¼".
Metallics are currently available in 7" & 7 ½" with 8¼" COMING SOON!
Charms are on size 7" Dia bracelets, Core are now also available on 7½"!

Please refer to our Find Your Bracelet Size page for the best fit for your wrist.

HOW DO DISCOUNT CODES WORK?

You may use 1 discount code per order. 

COVID-19 UPDATE:
SHIPPING:
 Due to the current world situation all aspects of our business have been affected. From customer service hours to shipping & receiving, please expect delays. We have dedicated team members available to help our lovely and patient customers. So, please remember to be kind. 
SAFETY:
To assist the efforts underway to slow the spread of the coronavirus, our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities. Although we are still a small business and most of our employees work from home, we are increasing the frequency of regularly scheduled cleanings and sanitization efforts in our Shipping & Receiving Facility. All our employees are taking precautionary health measures, including frequent hand-washing, social distancing, working from home, and pausing all non-essential work travel.
CUSTOMER SERVICE INFO:

WHAT ARE YOUR CUSTOMER SERVICE HOURS?

Our customer service hours are Monday-Friday, 8am-4pm EST.

We are available via email at popgoesthedia@emersonandoliver.com. Please allow 24-48 hours during non business hours for a reply.
If you'd prefer to speak to a representative, or receive a call back, you can call 585.727.0945 during business hours or leave a message after hours and we will return your call within 24-48 hours. 

And remember to be kind, we have real humans trying to help you out!

HOW TO I CHANGE, CANCEL OR MODIFY MY ORDER INFORMATION?

Order modifications and changes can be a bit tricky! But we will do our best to make adjustments before your order is packed and shipped.

Please contact us at popgoesthedia@emersonandoliver.com with your order number and changes/requests or call 585.727.0945, and we will do our best to accommodate your needs. 

HOW DO RETURNS WORK?

If for any reason, you do not feel that your purchase has lived up to your expectations, please contact our customer care team with a friendly email at:  popgoesthedia@emersonandoliver.com  You may return or exchange your item.

Refunds will be created ASAP, but may take 7-14 days via your Credit Card Company/Bank/PayPal/AfterPay to appear back in your account.

S&H is non-refundable. 

Purposeful un-twisting of your bracelets does not fall under our return policy. If your bracelets have been forcibly untwisted, we cannot initiate a return or exchange. 

If you have lost your bracelets or charms we cannot initiate a return or exchange. We can only accept returns or exchanges for actual physical products.

SHIPPING INFO:

HOW LONG DOES SHIPPING TAKE?

All orders are promised to be processed & shipped within 3-5 Business Days via USPS, UPS or DHL.  We will do our best to get your order packaged and shipped out to you ASAP!   
Due to our current world situation regarding COVID-19 all shipping (international and domestic) are experiencing delays. 
You will receive an order confirmation email, followed by a shipping confirmation, with tracking number when your goodies are on their way! 
Once your order has been shipped & is in the carriers hands, we do expect delays on shipping, delivery and arrival dates. USPS has averaged 3-7 days. International shipping is experiencing delays as long as 6 weeks.

FREE SHIPPING ON ORDERS OVER $100*... what does the * mean?

Free shipping on orders over $100 applies within the continental US.
International Shipping rates do still apply.

WHERE DO YOU SHIP?

We do ship internationally. 

Due to our current world situation regarding COVID-19 all shipping (international and domestic) are experiencing delays and some countries have suspended shipping we reserve the right to cancel orders made from countries that we are unable to ship to during this time.

We currently do not ship to any country within the EU. We are working to remedy this situation and thank you for your patience!

WHAT SHIPPING DUTY, FEE'S OR TAXES AM I RESPONSIBLE FOR?

 Buyers are responsible for all shipping costs including international custom duties, VATs or import taxes. Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs if it may occur.   
  All customs forms will be labeled "merchandise" and show the actual price paid. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Emerson & Oliver is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Contact your local customs office for details. S&H is non-refundable on any refused orders.

WHAT HAPPENS IF MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE MY PACKAGE?

Please contact your local USPS. Give them your tracking number and ask them to GPS locate your order. 

OUR PRIVACY POLICY:

All information provided to Emerson & Oliver is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what. (Because, nobody likes that!) We use SSL (Secure Socket Layering) technology to protect your information as it travels far and wide over the internet. Your name and credit card information is always encrypted when ordering. We use Shopify as our credit card processor, the leader in online commerce security.