WHAT DOES DIA MEAN?
DIA (DEE-ya) is the Greek word for “through”. We believe that you do not “get over” things in this life, you go through them.
WHAT ARE DIA BRACELETS?
- DIA are delicate stainless steel springs. NOT guitar strings. NOT piano wire.
- There's no jingle-jangle, no clinking, they are stealthy and almost weightless, but are impactful.
- DIA bracelets are available in 5 Metallics, our original Stainless Steel DIA and plated metallic colors: matte black, rose gold, gold, sterling.
- What attracts people to DIA bracelets is the way they move on your wrist, almost as though they are a part of you.
- Your DIA will silently swing back and forth, glide across a tabletop, move in and out of water, and go from day to night seamlessly.
HOW DO I CARE FOR MY DIA BRACELETS?
DIA Bracelets are SPRINGS, so they will stretch to an extent. GENTLY roll your DIA on and off so they do not lose their shape. DO NOT pull or yank! You can wear your DIA all the time. So leave them on!!! The Stainless Steel DIA will not tarnish or rust; are pool, ocean, shower and exercise safe. **Metallics are plated top of the Stainless Steel, so treat them as plated jewelry. The Sterling, Rose Gold, Gold & Matte Black DIA are plated, so although they will not rust, they will fade with wear and water or oils from your skin may affect their color... So we do suggest being a bit more careful with these guys!
Our only warning is that they will heat up! If you are a baker, make sure your oven-mitt covers them!
WILL MY DIA BRACELETS PULL MY ARM HAIR?
Your DIA will NOT pull your arm hair! DIA Bracelets have been designed so they are soft and smooth against your skin.
HOW DO THE DIA CHARMS GET ON MY DIA BRACELETS?Your DIA charms come already strung on DIA bracelets! We employ stay at home parents to assemble our charms!
All charm sets are 3 bracelets total.
**You do not add them yourself. Doing so voids our return & replacement policy.**
HOW MANY DIA BRACELETS COME IN A SET?
All DIA Charms are mini-sets of 3 Stainless Steel DIA bracelets.
All DIA Bundles are available in sets of 10 DIA bracelets and 2 charms.
All DIA Metallics are available in sets of 10 or 25.
Mixed Metals, Sterling, Gold & Stainless Steel Dia are also available in sets of 50.
WHAT SIZES ARE THE DIA BRACELETS?
- Metallics DIA Sets & Charms are available in 6½", 7", 7½", and 8¼".
- Please refer to our Find Your Bracelet Size page for the best fit for your wrist.
HOW DO DISCOUNT CODES WORK?
You may use 1 discount code per order.
- Available ONLY within the continental USA.
- You must create an account to subscribe and adjust your orders.
- You can select the interval lengths at which you'd like to receive your Freshie Subscription.
- You must select at least one. The recurring intervals are available: Weekly, Biweekly, Monthly or Bimonthly.
- You can select a specific day to be charged or you can be charged on the anniversary of your purchase date.
- Freshie Subscription is purchasable exclusively as a Subscription and NOT a one time purchase.
- There is a 2 order subscription length requirement. You may swap the product colors you are subscribed to mid-subscription after your first 2 orders have shipped.
- Customers can cancel at any time after 2 orders have been charged & fulfilled.
- NO additional discounts can be applied to this subscription. (i.e. Coupon codes, sales, quantity breaks, wholesale pricing, etc...)
Customer Service Info
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our customer service hours are Monday-Friday, 8am-4pm EST. We are available via email at firstname.lastname@example.org.
Please allow 24-48 hours during non business hours for a reply.
If you'd prefer to speak to a representative, or receive a call back, you can call 585.727.0945 during business hours or leave a message after hours and we will return your call within 24-48 hours.
And remember to be kind, we have real humans trying to help you out!
HOW TO I CHANGE, CANCEL OR MODIFY MY ORDER INFORMATION?
Order modifications and changes can be a bit tricky! But we will do our best to make adjustments before your order is packed and shipped.
Please contact us at email@example.com with your order number and changes/requests or call 585.727.0945. We will always do our best to accommodate your needs.
HOW DO RETURNS WORK?
If for any reason, you do not feel that your purchase has lived up to your expectations, please contact our customer care team with a friendly email at: firstname.lastname@example.org.
You may return or exchange your item (with the exception of CLEARANCE / FINAL SALE items) within 30 days of purchase.
Refunds will be created ASAP, but may take 7-14 days via your Credit Card Company/Bank/PayPal/AfterPay to appear back in your account.
S&H is non-refundable.
Purposeful un-twisting of your bracelets does not fall under our return policy. If your bracelets have been forcibly untwisted, we cannot initiate a return or exchange.
If you have lost your jewelry we cannot initiate a return or exchange. We can only accept returns or exchanges for actual physical products.
If your DIA bracelets have popped open, you may simply twist them back together by back spinning one end, clicking together, and twisting.
HOW LONG DOES SHIPPING TAKE?
All orders be packed, processed & shipped within 3-5 Business Days via USPS, FEDEX, UPS or DHL. All orders ship from our headquarters in Rochester, NY.
You will receive an order confirmation email, followed by a shipping confirmation, with tracking number when your goodies are on their way!
Once your order has been shipped & is in the carriers hands, we do expect delays on shipping, delivery and arrival dates. USPS has averaged 3-7 days. International shipping can sometimes experience delays as long as 6 weeks.
FREE SHIPPING ON ORDERS OVER $50*... what does the * mean? Free shipping on orders over $50 applies within the continental US and does not apply to any promotional shipping offers. International Shipping rates, VAT, DUTY, Customs charges do still apply.
WHERE DO YOU SHIP?
We do ship internationally although we reserve the right to restrict some countires, due to issues outside of E&O's control.
*PLEASE SHOP OUR AMAZON STORE FOR INTERNATIONAL SHIPPING*
WHAT SHIPPING DUTY, FEE'S OR TAXES AM I RESPONSIBLE FOR?
Buyers are responsible for all shipping costs, including international custom duties, VATs &/or import taxes. Every country has its own laws and regulations. Import duties, taxes, and charges are not included in the item price or shipping cost. You will be responsible for those additional costs, if it may occur. All customs forms will be labeled "merchandise" and show the actual price paid. Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Emerson & Oliver is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices. Contact your local customs office for details. S&H is non-refundable on any refused orders.
WHAT HAPPENS IF MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE MY PACKAGE?
Please first contact your local USPS or the shipping provider used. Give them your tracking number and ask them to GPS locate your order.
Please note: If you have contacted the shipping provider, and still not received your order, you MUST contact our customer service WITHIN 60 days of shipping for our team to assist in replacing the order.
Contact us at: email@example.com
Our Private Policy Info
All information provided to Emerson & Oliver is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what. (Because, nobody likes that!) We use SSL (Secure Socket Layering) technology to protect your information as it travels far and wide over the internet. Your name and credit card information is always encrypted when ordering. We use Shopify as our credit card processor, the leader in online commerce security.
Under the GDPR, (General Data Protection Regulation, which serves to improve transparency and data privacy rights for resident European citizens), you have the right to delete your customer data.
If you would like us to delete your E&O account and any personal data, please email: firstname.lastname@example.org with your request and we will follow-up shortly with confirmation. Thanks!