WHAT DOES DIA MEAN?
Dia (DEE-ya) is the Greek word for “through”. We believe that you do not “get over” things in this life, you go through them.
WHAT ARE DIA BRACELETS?
Dia are delicate stainless steel springs. NOT guitar strings. NOT piano wire.
There's no jingle-jangle, no clinking, they are stealthy and almost weightless, but are impactful.
Dia bracelets are available in 4 plated metallic colors: blackwash, rose gold, gold, platinum (silver).
What attracts people to Dia bracelets is the way they move on your wrist, almost as though they are a part of you. Your Dia will silently swing back and forth, glide across a tabletop, move in and out of water, and go from day to night seamlessly.
HOW DO I CARE FOR MY DIA BRACELETS?
Dia Bracelets are SPRINGS, so they will stretch to an extent. GENTLY roll your Dia on and off so they do not lose their shape. DO NOT pull or yank!
The Stainless Steel Dia will not tarnish or rust; are pool, ocean, shower and exercise safe.
**Metallics are plated top of the Stainless Steel, so treat them as plated jewelry. You may still wear them in water but they will fade with wear.
Yes, you can wear them in any condition, our only warning is that they will heat up! If you are a baker, make sure your oven-mitt covers them!
WILL MY DIA BRACELETS PULL MY ARM HAIR?
Your Dia will NOT pull your arm hair! Dia Bracelets have been designed so they are soft and smooth against your skin.
HOW DO THE DIA CHARMS GET ON MY DIA BRACELETS?
Your Dia charms come already strung on Dia bracelets! All charm sets are 3 bracelets total: 1 charmed Dia accompanied by 2 plain DIA / a charm strung on 3 bracelets (NY) / 3 Dia bracelets with 1 charm on each (Stacks, Sport, Cut-Outs).
**You do not add them yourself**
HOW MANY DIA BRACELETS COME IN A SET?
All Dia Charms are mini-sets of 3 Dia bracelets.
All Dia Metallics are available in sets of 5 or 25.
WHAT SIZES ARE THE DIA BRACELETS?
Stainless Steel Dia Sets are available in 7", 7½", and more coming soon.
Metallics are currently only available in 7"
All charms are on size 7" Dia bracelets.
*More sizes of Metallic colors coming soon!*
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
Our customer service is available M-F 9am-2pm EST. at 585.461.8347 or you can leave a message! Or we are available via email at email@example.com. Please allow 24-48 hours during non business hours for a reply! We are amazing... not Amazon!
And remember to be kind, we have real humans trying to help you out!
HOW LONG DOES SHIPPING TAKE?
All orders are promised to be processed & shipped within 1-3 Business Days via USPS. (Remember? We are Amazing...not Amazon.) We will do our best to get your order out to you ASAP! But please allow an extra 3-5 days around holidays, sales, and crazy upstate NY weather! You will receive an order confirmation email, followed by a shipping confirmation, with tracking number when your goodies are on their way!
WHAT HAPPENS IF MY ORDER SAYS DELIVERED, BUT I DIDN'T RECEIVE MY PACKAGE?
Please contact your local USPS. Give them your tracking number and ask them to GPS locate your order.
HOW DO DISCOUNT CODES WORK?
You may use 1 discount code per order.
HOW DO RETURNS WORK?
If for any reason, you do not feel that your purchase has lived up to your expectations, please contact our customer care team with a friendly email at: firstname.lastname@example.org You may return your item or order for an exchange or refund. S&H is non-refundable.
All information provided to Emerson & Oliver is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what. (Because, nobody likes that!) We use SSL (Secure Socket Layering) technology to protect your information as it travels far and wide over the internet. Your name and credit card information is always encrypted when ordering. We use Shopify as our credit card processor, the leader in online commerce security.